Shipping policy

4. Shipping Policy

Last updated: 16 August 2026

Kampvuur Koffie delivers coffee orders placed through kampvuurkoffie.com.

Processing and delivery time

Our standard delivery timeframe is 5–7 working days.

This timeframe refers to working days and may be affected by weekends, public holidays, courier delays or circumstances outside our reasonable control.

We will make reasonable efforts to process and dispatch orders as quickly as possible.

Delivery address

Please make sure that your delivery address and contact details are correct when placing your order.

Kampvuur Koffie cannot be responsible for delays caused by an incorrect or incomplete delivery address supplied by the customer.

If you realise that you have provided incorrect delivery information, please contact us as soon as possible at info.kamvuurkoffie@gmail.com.

Courier delivery

Orders are delivered using the delivery service selected or arranged by Kampvuur Koffie.

Once your order has been dispatched, you may receive delivery or tracking information where tracking is available.

Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Delayed deliveries

If your order has not arrived within the expected delivery period, please contact us at:

info.kamvuurkoffie@gmail.com

Please provide your order number so that we can investigate the delivery with the relevant courier.

Damaged deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

Photographs of the packaging and damaged product may be requested to assist with the investigation and resolution.

Undeliverable orders

If a parcel is returned to us because of an incorrect address, failed delivery attempts or other circumstances attributable to the customer, additional delivery charges may apply if the order needs to be sent again.

Any such situation will be handled reasonably and in accordance with applicable consumer law.